For more than 10 years I have designed and implemented digital self-service solutions in the financial services industry using user-centric design approaches. I specialize in UI design, prototyping, business systems analysis, digital transformation strategies, workshop facilitation, and UX/UI strategy for Web, Mobile, ATM /Kiosk innovations, interactive screens, and mortgage technology platforms. I am known for having a keen eye for design and a knack for building empathy with consumer / user groups, which result in products and services receive high customer satisfaction ratings (CSAT / NPS). I pride myself in being a critical thinker, developing end-to-end scalable solutions that not only bring value to customers, but also to the business and shareholders.